Shipping policy

At ELORAH, every order is carefully prepared and packaged with attention to detail.

Order Processing

Orders are typically processed and dispatched within 1–2 business days.

During busy periods, new collection launches, promotions or holidays, processing times may occasionally be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

UK Delivery

UK orders are usually delivered within 2–3 business days after dispatch.

Please note that delivery times are estimates and may occasionally be affected by courier delays, adverse weather, public holidays or other circumstances outside of our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Where free shipping promotions are available, any qualifying order value or conditions will be clearly shown on our website.

Delivery Details

Please ensure that your delivery address is entered correctly at checkout. ELORAH cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

If your order is returned to us due to an incorrect address or an unsuccessful delivery, additional shipping charges may apply before the order can be resent.

Damaged Parcels

We take great care when packaging every order. If your parcel arrives damaged, please contact us as soon as possible with your order number and clear photographs of the parcel and product so that we can assist you.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will help investigate the shipment with the courier.

Please allow additional time during busy seasonal periods and public holidays.

International Shipping

Where international delivery is available, shipping costs and estimated delivery times will be shown at checkout.

Customers are responsible for any customs charges, import duties, taxes or fees that may apply in the destination country.

Questions

If you have any questions regarding your delivery, please contact us through our website and we will be happy to assist.